Callcenter

Realizing and Designing of the Computer Callcenter Manage System;

计算机自动呼叫管理系统的探索

As a component of call center system,ACD(automatic call distribution) implements the function of route.

ACD(自动呼叫分配)作为呼叫中心的组成部分,实现了坐席路由功能。

The system can perform the seat service which is the model of automatic interactive voice re-answer by means of automatic call distribution system and seat queue call algorithms, and it can provide three basic services (telephone bank, seat service, online bank).

通过自动呼叫分配系统(ACD)和座席调度队列算法设计,实现了自动交互式语音应答模式座席服务,实现了电话银行、座席服务和网上银行3种基本服务。

It particularly explores the new date call center technology,such as the ACD,CTI ,Intelligent Networks,and its promoted application.

对自动呼叫分配器、计算机电话集成、智能网络等最新呼叫中心技术在电力企业的推广和应用及企业客户服务中心建设应考虑的几个关键问题进行深入探讨。

The autocalling restriction function test of GSM mobile phone is needed in network access permission test,but many manufacturers don t understand the function well,so many products can t meet the requirements,can t match the schedules of certification and shipment.

GSM手机在入网测试中有一项针对"自动呼叫限制"功能的测试,由于很多厂家对该项功能没有理解透彻,在测试中经常出现不能满足测试要求的现象,影响了产品入网进度和上市时间。